1. Monthly plans and merchant of record
Starter and Team plans are billed monthly per workspace through Lemon Squeezy, which acts as merchant of record and handles checkout, payment, tax, and refund processing. Purchases are also subject to Lemon Squeezy’s buyer terms presented during checkout. See the pricing page for current plan details.
2. Cancel anytime
A workspace admin can cancel from Settings → Billing, which opens the Lemon Squeezy billing portal. Unless mandatory law requires otherwise:
- Paid access continues until the end of the current billing period.
- The subscription then stops renewing and the workspace moves to the applicable Free-plan limits.
- Cancellation does not by itself delete workspace data. A separate verified deletion request can be sent to support@eastbase.studio.
3. Downgrades and retained records
A downgrade does not erase the registry, requests, policy versions, acknowledgments, or audit history. Existing records remain viewable and exportable, but lower-plan feature and creation limits apply. If a workspace exceeds a lower plan’s tool limit, it cannot add tools until it returns below the limit or upgrades.
4. Fourteen-day good-faith review window
Contact support@eastbase.studio within 14 calendar days of the charge or relevant incident for a good-faith refund review involving:
- a billing error or incorrect amount;
- a duplicate charge;
- a timely cancellation attempt that did not take effect because of a service or billing-portal failure; or
- a serious service failure that materially prevented use of the paid service.
Include the workspace name, account email, charge date, and a concise description. We may ask for reasonable supporting information. Approval remains subject to Lemon Squeezy’s buyer terms, fraud and abuse controls, and mandatory law.
5. Items that are generally not refundable
Unless mandatory law requires otherwise, refunds are not provided for:
- partial or unused portions of a billing month;
- unused plan limits, features, exports, or evidence packs;
- an audit, client, insurer, procurement, or regulator declining to accept a ToolRoster artifact or outcome;
- results affected by inaccurate, incomplete, outdated, or customer-entered information; or
- a change of mind after the 14-day review window where the service was available as described.
6. Refund method and timing
Approved refunds are issued through Lemon Squeezy to the original payment method. Processing generally takes 5–10 business days after approval, but the payment network or financial institution may take longer. We cannot send a refund to a different payment method.
7. Failed payments and disputes
Lemon Squeezy may retry a failed renewal and request an updated payment method. If payment is not collected, paid access may end and the workspace may return to the Free plan. For an unrecognized charge, contact support@eastbase.studio promptly so we and Lemon Squeezy can investigate before a chargeback, where practicable.
8. Mandatory rights and contact
This policy does not limit non-waivable consumer rights. Questions, cancellation issues, and refund requests should be sent to support@eastbase.studio.